Account deletion

Deleting local progress

Uninstalling Colmo removes everything stored on the device. You can also reset without uninstalling: Menu → Settings → Reset progress. That clears levels, stars, records and the helper lessons, and keeps your sound and language preferences.

Deleting a cloud save

• If you signed in with Google: send the mail from that same Google address. That is all the proof we need.
• If you never signed in: your save is under an anonymous identifier we cannot look up from an e-mail. Uninstall the app instead; the orphaned record is removed in the routine clean-up described below.

What gets deleted

The whole record: level progress, stars, endless best score, the list of lessons you have seen, and the link to your Google account. Nothing is kept in a backup copy afterwards.

How long it takes

We action requests within 30 days and normally much sooner. Anonymous records with no activity are cleared periodically, so a save you abandon does not sit there forever.

What we cannot delete

Crash reports and gameplay measurement are not tied to your identity and cannot be located per person; they carry no name, no e-mail and no advertising ID. Anything you sent us by e-mail stays in the mailbox unless you ask us to remove it too.

Contact

info@dozi.app · com.bardino.colmo